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Eligibility Criteria: Our 7-day return policy is applicable only if the product falls into the following categories: not delivered as shown, received damaged, not working as intended, or has a manufacturing defect.
Notification Period: Customers must initiate the return process within 7 days of receiving the product. Any return requests beyond this period may not be considered.
Damaged or Incorrect Product: If a product is delivered in a damaged condition or if it is different from what was shown on our website, customers should notify us within the stipulated 7-day period.
Non-Functioning Product: In cases where a product is received and found to be not working as it should or experiencing malfunctions, customers must inform us within 7 days of receiving the order.
Manufacturing Defect: If a product displays manufacturing defects that affect its usability, customers are eligible for a return within 7 days of receiving the item.
Return Process: Customers must contact our customer support team to initiate the return process. We may require photographs or other evidence to assess the situation.
Returned Product Condition: Returned products must be in their original condition and packaging, including all accessories and documentation. Products that have been tampered with or altered may not be eligible for return.
Refund Options: For approved returns, customers can choose to receive a refund in the original payment method or opt for store credit.
Return Shipping: Return shipping costs for approved returns will be covered by us. We will provide instructions for the return shipping process.
Refund Processing Time: Refunds will be processed within a reasonable timeframe after the returned product is received and inspected. Processing times may vary based on the payment method and financial institution.
Note - Shipping may take minimum 2 days to maximum 7 days depending on the delivery location and available delivery partner services.
